Frequently Asked Questions

  1. Backordered Items
  2. Billing & Payments
  3. Diplomat International
  4. Fountain Pen Use
  5. Promotional Codes
  6. Repairs
  7. Returns
  8. Sales Tax
  9. Shipping Policy
  10. Site Security for Orders
  11. Unsubscribe to E-mail
  12. Your Account

Answers...

  1. Backordered Items

    Orders for items that are temporarily out of stock are not available for backorder through our shopping cart at this time. Please Contact Us if you would like to be notified when an item is available again.

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  2. Billing & Payments

    We accept American Express, Discover, MasterCard, and Visa credit cards. For your protection, the billing name and address must match that of the credit card being used for payments. We reserve the right to cancel any order that does not match these criteria. Only bank authorized payments will be processed and shipped. Charges will appear on your credit card statement as Points of Distinction, Inc.

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  3. Diplomat International

    A list of international Diplomat partners can be found here.

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  4. Fountain Pen Use

    Fountain pens can be fitted with Diplomat ink cartridges or with a converter for bottled ink. Using Ink Cartridges Two ink cartridges should be loaded back-to-back in the fountain pen at all times. Using Bottled Ink Insert the piston converter into the fountain pen nib. Twist the piston end to the right until it stops. Immerse the entire nib in the bottled ink, then slowly turn the piston end to the left to draw in the ink. After the piston has been fully retracted, twist the piston end slowly to the right for approximately one turn so that 4 drops of ink are allowed to drip back into the bottle. Quickly wipe the nib clean with a tissue.

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  5. Promotional Codes

    Promotional codes are redeemed during the checkout process. Enter your promotional code on the Review Your Order page. The offer will be applied to your order and will be displayed in your payment summary.

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  6. Repairs

    All pen repairs are serviced by the Diplomat manufacturer in Germany. The repair process can take up to 8-10 weeks. We send repairs to Germany in batch on or around the 15th business day of each month. To initiate a repair, please e-mail us at info@mydiplomatpen.com with the following information: Please include "Attn Repairs" in the e-mail subject Information about you and your pen:
    • Your name
    • Your address
    • Your phone number
    • A detailed description of your pen (i.e. model, type, color, year purchased)
    • An explanation of the problem that you are having with your pen
    • Including digital pictures of your pen is extremely helpful in determining repair options
    We commit to respond to your request within 5 business days with additional questions or shipping instructions. We will advise you of the repair category that applies to your pen; please review the following policy and contact us with any questions. We look forward to working with you. Thank you. Repair Policy, Fees, and Payment Terms Category I Repair - $0 Pens purchased through our web site carry a two year warranty. Shipping from our facility to the Diplomat manufacturer in Germany and back to you will be handled free of charge. Category II Repair - $20+ All Diplomat pen repairs outside of the current Classics and Moderns Collections will be charged a $20 handling fee*. *Diplomat stands behind their commitment to quality and will make every effort to repair your pen free of charge. An additional repair fee may be required depending on the extent of the repair. In this instance, we will contact you to advise you of the additional fee and allow you to decide whether or not you would like to proceed with the repair. If you choose to decline the repair then you will still be responsible for the $20 handling fee. Category III Repair - $8 In the event that Diplomat is able to replace a Category II Repair without requiring you to send your damaged pen for repair, an $8 handling fee will be charged. Payment Terms Handling fees and additional repair fees are not required to initiate a repair but must be received prior to the return of your pen.

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  7. Returns

    Please refer to the Return Requests form in the Customer Service menu for more information. Feel free to Contact Us if you have any questions about returns or exchanges.

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  8. Sales Tax

    We are required to collect sales tax on orders for all customers in the state of Virginia. Sales tax will be assessed on the total purchase, including shipping and handling charges.

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  9. Shipping Policy

    Shipping charges are based on order weight and include shipping and handling fees. Priority Mail orders are shipped within 3 to 5 business days from when your order is received. Express Mail orders are shipped one business day after your order is received.

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  10. Site Security for Orders

    Our site uses the latest in SSL technology. The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session. Customers know when they have an SSL session with a website when their browser displays the little gold padlock and the address bar begins with a "https" rather than "http". In addition, customers may double click on the gold lock symbol to get details on the SSL certificate's ownership and issuance.

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  11. Unsubscribe to E-mail

    You may unsubscribe to e-mail using the Mailing Lists menu in Your Account.
    • Use the Unsubscribe button to remove your e-mail address from the selected mailing list.
    • You may send an e-mail to info@mydiplomatpen.com requesting removal.

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  12. Your Account

    Your member account allows you to create a profile that can be used for future purchases. We do not share the information that you enter with any other parties.Please see our Privacy Policy for more information.

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